FAQs Ordering


Are all of your products in stock?

We have over 70,000m2 of stone tiles and mosaics in stock at our warehouse.  The items shown on this website are stock items so they are usually available ex-stock.  If the product you have ordered isn’t in stock, it will usually be on its way from overseas or we will have something similar available for immediate dispatch.

 

Can you ship Australia wide?

Yes. We can deliver anywhere a freight company goes to. For example, for mosaic deliveries, delivery from Brisbane to Sydney takes approximately two days or to Melbourne and Adelaide, three days. Delivery to Perth takes approximately seven days and Darwin, five days. Please add on a few extra days for stone deliveries as crane trucks may be required for site deliveries.

 

Can you ship overseas?

Yes.  We can deliver anywhere a shipping company goes to.  We have shipped tiles to Europe, the United States of America, Asia and the Pacific.


How much will delivery cost?

We will provide you with a quotation based on your requirements. 


How do I pay for my order?

We require full payment prior to dispatch of your order.  At the time of order placement, we will email you an Order Confirmation Invoice that will confirm the total cost of your order including delivery.  You can choose to pay by credit card (Mastercard or Visa preferred, or AMEX with a 2.5% surcharge) or direct bank deposit. 


Can I order custom sizes of stone?

Yes.  Please refer to the lead times advised on the website for the stone type you require as they do vary depending on the country and the factory where the stone is coming from.  We will provide you with a quotation based on your exact requirements.  We require a 50% deposit to proceed with your custom order with the balance payable when the tiles arrive.


Can I order custom blends of glass mosaics?

Yes.  We can prepare custom blends for quantities over 100m2.  We will advise a lead time based on the tiles selected and prepare samples for your approval.  Similarly, if you require a crystal glass tile in a size we don’t keep in stock, we can order it for you for quantities over 100m2.  We require a 50% deposit to proceed with your custom order with the balance payable when the tiles arrive.


Can I order custom mosaic murals?

Yes.  We can mosaic your preferred design in your choice of colours and the size you require.  In general, the lead time is approximately one week from when the design and colours are finalised.



Back to Top