This frequently asked questions (FAQ) page has been split into two separate FAQ pages.

For frequently asked questions regarding our range of mosaic pool tiles please see our FAQs Mosaic Pool Tiles page.

This FAQ's page also used to contain FAQ's regarding our range of stone pool tiles but that information has also moved to it's own standalone page FAQs Natural Stone Pool Tiles and Pavers page.

The mosaic FAQ's below are now found on the FAQs Mosaic Pool Tiles page.


Why Use Tiles?

Lining a pool with tiles has long been regarded as the premium finish due to their appearance, silky smoothness and superior durability. Fully tiled pools are the easiest to maintain and have the most positive effect on house resale values.

Can you see the grout lines more obviously with 20mm mosaics?

Whilst there are more grout lines, you don't notice them as much as you do with larger tiles. Think of check shirts - you see large checks far easier than small checks.

Do I really need waterline tiles at all?

If you are not fully tiling you don't absolutely need to have waterline tiles. However, you would be hard pressed to find a pool builder who hasn't got tiles on their waterline. If you don't have waterline tiles, the surface above the water often looks chalky, faded and unclean. Tiles protect the waterline from the sun and facilitate easy cleaning.

Should I tile the benches and seats of my pool?

People often do tile the benches and/or seats within their pool because it protects swimwear from being pulled by sharp pebbles. Plus tiled benches and seats look great!

Are your mosaics supplied on mesh?

All our mosaics are supplied on mesh. This includes borders, pictures and plain mosaics. This is the preferred fixing method for most pool tilers. We mesh the glass tiles ourselves to ensure that they are suitable for use in swimming pools.

Where can I see photos?

Check out our very comprehensive website at www.pooltile.com.au

Can I see samples?

We have a fantastic showroom at Newstead, Brisbane. If you can't get to our showroom, contact us to have samples sent to your home.

How will tiles affect water colour?

The water colour you see is due to the interior's colour plus reflections of the sky, surrounds and waterline colours. So you can make your pool's water appear darker blue by picking a dark blue tile. With fully tiled pools, the final water colour will be slightly darker and bluer than the actual tile. We can provide assistance to help you achieve the end result you're looking for.

Do I need step markers?

Step markers are used to indicate the edges of steps, swim outs and benches. They are also a safety feature as they help to highlight the depth of the water to bathers when entering or leaving the pool. It is up to you whether you use them or not. Please click here for more step marking ideas.

Are matching step markers available?

All patterned borders can be supplied with matching tiles for step markers.

Do you offer traditional step tread tiles?

Yes, please ring us for colour choice.

Can I use tiles on a feature wall?

Tiles are ideal for use on feature walls. You can either tile the entire wall or render the wall and use tiles as highlights.

Are the tiles suitable for use in salt pools?

Yes, all tiles sold by The Pool Tile Company are suitable for use in salt pools as well as conventional chlorine, ozone, ionizers etc.

What is the depth of a waterline tile band?

Anything from 180 mm to 330 mm. The most common depth of a patterned waterline is around 200 mm. The most common depth for plain ceramic and glass mosaics is 300mm. This is because most plain mosaics are sold in sheets 300mm square. If you choose an expensive plain mosaic, your tiler may cut the sheets to reduce the amount of tiles required.

How do I calculate how many tiles I will need?

Normally your pool builder will advise how many tiles you need to order. Alternatively, we will help you with your calculations.

How much do they cost?

In general, plain tiles are cheaper than patterned tiles. However the cost to upgrade to a pattern or design is not prohibitive when considered in the context of the cost of the pool. We'd be happy to send you a price list.

What about delivery?

We can deliver anywhere a freight company goes to. Delivery from Brisbane to Sydney takes approximately two days or to Melbourne, three days. Delivery to Perth takes approximately seven days.

Can I devise my own colour schemes and patterns for borders or pictures?

Yes, simply specify each and our mosaic artists will put it together for you.

Are your tiles suitable for fibreglass pools?

Yes, we can help recommend tile adhesives that are specifically produced for that fibreglass pools. We would however recommend that you choose ceramic mosaic tiles at least 47mm in size.

Are chipped glass tiles considered defects?

Slight chipping in glass tiles is inherent of the product and not considered a defect. These chips normally get filled with grout and are barely noticeable once laid.

Are cracked glass tiles considered defects?

Some glass mosaics exhibit hairline cracking on the surface of the tile. It is not considered a defect provided the crack does not go through the body of the tile.

Do your tiles meet the Australian Standards?

Our glass mosaic tiles have been tested independently by the CSIRO (see report) and meet all the requirements for tensile adhesion strength in full water immersion.


Care Section - Mosaic Tiles

Maintaining correct water chemistry is essential to maximize the life of your pool interior. A quick internet search will show you that water can be corrosive, balanced or scale forming. Obviously your goal is to maintain a pool in which your water is balanced. 


Corrosive water i.e. low pH, low calcium hardness or low TA or a combination of these factors will reduce the strength of the grout and tile adhesive which may cause them to fail. Corrosive water also affects pebble or renders pools so regardless of which interior surface you do, it is important to maintain correct water chemistry as damage caused by corrosive water can be very expensive to rectify. 


Leaving the pool water with a high pH or high calcium hardness or high TA or a combination of these factors can mean that a calcium scale can deposit over the pool interior surface and internal pool fittings. 


Can I empty my pool?

It is not a good idea to leave a concrete pool with an interior finish empty for lengthy periods i.e. over 3 days as this may expose it to significant temperature variations for which the tile adhesive and grout may not be designed. 

Care Section - Natural Stone
How do I maximise the longevity of my natural stone pool coping and surround tiles?

There are many ways you can maximise the longevity of natural stone.  The aggressive environment of a swimming pool requires some special attention and consideration:

1. Natural stone should be sealed following installation with a consolidating, penetrating sealer such as Environex CSIRO tested ‘SYNERGY’. All exposed surfaces, including the underside of the coping that hangs over the edge of the pool must have adequate sealer applied, which varies depending on porosity of the stone. Please click here to view application and demonstration video for Synergy Sealing. All surrounding stone should be grouted. To protect your investment, it is recommended that resealing occurs every 2-3 years to mitigate the water ingress into the stone.  Professional approved applicators follow key guidelines to ensure that the stone is correctly cleaned and sealed that may facilitate longer intervals between resealing. Resealing is required when the stone allows water to rapidly penetrate, giving a wet darkened look. Most penetrating sealers are semi breathable thus some water ingress does occur over time, however the water penetration is greatly reduced.


2.     It is recommended that pool owner should keep the water level at a minimum of 100mm from the pool coping. To help you do this, you can speak to your pool builder about the possibility of fitting a 40mm overflow pipe. Coping that is semi submersed in the swimming pool’s corrosive environment is extremely susceptible to salt attack as it will impact all sealer resins and allow rapid water ingress into the stone. If you observe the pool coping appearing damp due to a high water level, lower the water level immediately to prevent water ‘wicking’ into the stone and causing damage.


3.       Remove staining matter quickly before it penetrates into the stone.  Sealing does not make Natural Stone ‘stain proof’ but it gives a window of opportunity to remove the stain and facilitate easier cleaning of the stone. If stone is not sealed some regular household stains may be difficult or impossible to remove.


4.       Use a pH neutral cleaner such as Environex ‘REFRESH’ for regular cleaning and maintenance for the stone.  Avoid using acids or strong alkali products to clean as these will reduce the effectiveness of the sealer and may damage the stone.



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