FAQs Mosaic Tiles

Are your products available ex-stock?

Yes they are usually available. We have 70,000m2 of tiles in stock for in and around your pool. If they aren’t available, we will normally have a close alternative that will meet your needs.


I have heard that glass mosaic tiles can be problematic in a swimming pool. Will your glass mosaics fall off?

Our company lives or dies by the quality of our products. This is particularly so in the case of glass mosaics. Glass mosaics can cause pool owners big headaches if they are not meshed properly. The plain fact is that we would not be one of Australia’s largest suppliers of glass mosaics to the Swimming Pool Industry, if we were supplying products that cause problems. We have hundreds of pool builders who use our glass mosaics on their projects on a weekly basis. Saying that however, it is very important that the correct tile adhesive and grout is used when laying glass mosaic tiles. As glass mosaic tiles do not have pores like their ceramic mosaic counterparts, the tile adhesive and grout needs special latex additives to help them bond to the concrete shell of the pool. Please check with your pool tiler that they are using appropriate products.


Why Use Tiles?

Lining a pool with tiles has long been regarded as the premium finish due to their appearance, silky smoothness and superior durability. Fully tiled pools are the easiest to maintain and have the most positive effect on house resale values.

Do you see grout lines more with 20mm mosaics?

Whilst there are more grout lines, you don’t notice them as much as you do with larger tiles.  Think of check shirts - you see large checks far easier than small checks.

Do I really need waterline tiles at all?

If you are not fully tiling you don’t absolutely need to have waterline tiles. However, you would be hard pressed to find a pool builder who hasn’t got tiles on their waterline. If you don’t have waterline tiles, the surface above the water often looks chalky, faded and unclean. Tiles protect the waterline from the sun and facilitate easy cleaning.

Should I tile the benches and seats of my pool?

People often do because it protects swimwear from being pulled by rough pebbles. Plus tiled benches and seats look great.

Are your mosaics supplied on mesh?

All of our mosaics are supplied on mesh. This includes borders, pictures and plain mosaics. This is the preferred fixing method for most pool tilers. We mesh the glass tiles ourselves to ensure that they are suitable for use in swimming pools.

Where can I see photos?

Check out our very comprehensive website at www.pooltile.com.au

Can I see samples?

We have a fantastic showroom at Newstead, Brisbane. If you can't get to our showroom, contact us to have samples sent to your home.

How will tiles affect water colour?

The water colour you see is due to the pool interior’s colour plus reflections of the sky, surrounds and waterline colours. With fully tiled pools, the final water colour will be slightly darker and bluer than the actual tile. We can provide assistance to help you achieve your desired water colour.

Do I need step markers?

Step markers are used to indicate the edges of steps, swim outs and benches. They are also a safety feature as they help to highlight the depth of the water to bathers when entering or leaving the pool. It is up to you whether you use them or not. Please click here for more step marking ideas.

Are matching step markers available?

All patterned borders can be supplied with matching tiles for step markers.

Do you offer traditional step tread tiles?

Yes, please ring us for colour choice.

Can I use tiles on a feature wall?

Tiles are ideal for use on feature walls. You can either tile the entire wall or render the wall and use tiles as highlights.

Are the tiles suitable for use in salt pools?

Yes, all tiles sold by The Pool Tile Company are suitable for use in salt pools as well as conventional chlorine, ozone, ionizers etc.

What is the depth of a waterline tile band?

Anything from 180 mm to 330 mm. The most common depth of a patterned waterline is around 200 mm. The most common depth for plain ceramic and glass mosaics is 300mm. This is because most plain mosaics are sold in sheets 300mm square. If you choose an expensive plain mosaic, your tiler may cut the sheets to reduce the amount of tiles required.

How do I calculate how many tiles I will need?

Normally your pool builder will advise how many tiles you need to order. Alternatively, we will help you with your calculations.

How much do they cost?

In general, plain tiles are cheaper than patterned tiles. However the cost to upgrade to a pattern or design is not prohibitive when considered in the context of the cost of the pool. We’d be happy to send you a price list.

What about delivery?

We can deliver anywhere a freight company goes to. Delivery from Brisbane to Sydney takes approximately two days or to Melbourne and Adelaide, three days. Delivery to Perth takes approximately seven days.

Can I devise my own colour schemes and patterns for borders or pictures?

Yes, simply specify each and our mosaic artists will put it together for you. We will provide a sample for your approval.

Are your tiles suitable for fibreglass pools?

Yes, we can help recommend tile adhesives that are specifically produced for that application. We would recommend that you choose ceramic tiles at least 47mm in size.

Are chipped glass tiles considered defects?

Slight chipping in glass tiles is inherent of the product and not considered a defect. These chips normally get filled with grout and are barely noticeable once laid.

Are cracked glass tiles considered defects?

Some glass mosaics exhibit hairline cracking on the surface of the tile. It is not considered a defect provided the crack does not go through the body of the tile.

Do you accept custom orders?

Yes, we can prepare custom blends for quantities over 100m2. We will advise a lead time based on the tiles selected and prepare samples for approval. Similarly, if you require a crystal glass tile in a size we don’t keep as stock, we can order it for you for quantities over 100m2.


Do your tiles meet the Australian Standards?

Our glass mosaic tiles have been tested independently by the CSIRO (see report) and meet all the requirements for tensile adhesion strength in full water immersion. Click here to view the report summaries.


Care Section - Mosaic Tiles
What is the chemical balance of your pool made up of?
As well as sanitisation (i.e. chlorine levels), you also need to chemically balance your pool water. The chemical balance of your pool is made up of:


- pH (acidity/alkalinity level)

- total alkalinity (TA)

- calcium hardness


How often should I check my pool chemical levels?
Obviously your goal is to maintain a pool in which your water is balanced. However, it is important to keep an eye on it as it may be in balance one day and then it won’t be the next (i.e. this could be caused by lots of rain, topping up the pool water with tap water, high bather load etc.). You should monitor your chlorine and pH levels at least once a week, or every day if your pool is in high use. Total alkalinity and calcium hardness levels can be monitored less frequently. You should test for Calcium Hardness levels when your pool is first started up and at least twice a year after that.


What are some symptoms of common pool water balance problems?


Corrosive water – corrosive water is caused by the following factors:  low pH, low calcium hardness and/or low Total Alkalinity (TA) or a combination of these factors. Corrosive water will reduce the strength of the grout and tile adhesive which may cause the tiles to fail down the track. Corrosive water also affects the longevity of pebble or render pools. Therefore, regardless of which interior finish you choose, it is important to maintain correct water chemistry, as damage caused by corrosive water can be very expensive to rectify. 


Scaling water – scaling water is caused by leaving the pool water with a high pH or high calcium hardness or high Total Alkalinity (TA) or a combination of these factors. As a result a calcium scale can deposit over the pool interior surface and internal pool fittings. If left to harden, this scale can be difficult to remove. Sometimes the only option to restore water balance is to discard some of your pool water and refill with fresh water.  N.B.  Most home pool test kits don’t test for calcium hardness so you need to take a pool water sample to your pool shop for testing. You should test for Calcium Hardness levels when your pool is first started up and at least twice a year after that.


Maintaining correct water chemistry is essential to maximize the life of your pool interior. Please consult your local pool shop or mobile pool service professional for advice and assistance with rebalancing your pool if the water has become corrosive or scale forming. 

Where can I find more information about pool water chemistry? 

A quick internet search will provide plenty of detailed information on pool water chemistry and show you that water can be corrosive, balanced or scale forming. Please also consult your local pool shop or mobile pool service professional for advice and assistance with maintaining a balanced pool.


Can I empty my pool?

Yes you can but it is not a good idea to leave a concrete pool with an interior finish empty for lengthy periods i.e. over 3 days as this may expose it to significant temperature variations for which the tile adhesive, grout and pool interior may not be designed to withstand. 




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